All products we sell are brand new and come in the original packaging (if there is any).
Please contact us to discuss any issues or return needs before returning an item. Unauthorized returns will be rejected.
Products that are found Dead On Arrival (DOA) can be replaced or credited for a full refund. The problem must be reported within 7 days of receiving the order.
Products that experience failure before 30 days can be replaced or refunded ‘hardware failure’.
Depending on the brand, your replacement may be obtained from Chicago Electronics Distributors or from the manufacturer. Contact us, and we’ll connect you with the appropriate option.
Products that experience failure after 30 days usually fail due to environmental conditions and use rather than hardware defects. These are not eligible for return.
Failed products may need to be returned before refunds or replacements can be performed. In these cases, a mailing label may be provided.
Used and improperly soldered/assembled items are not eligible for return.
Gift cards and downloadable software are not eligible for return.
The customer is responsible for making sure they have ordered the correct products. Given the specifics, variety, and the remoteness of places of origin for most of our products, we do not offer “change of mind” refunds, store credits, or exchanges. This helps us to keep our prices as low as possible, for you, the customer.
In some cases, upon approval, the products can be returned at the customer's expense. If the returned items are not saleable, a 10% restocking fee will be deducted. Shipping will NOT be refunded in these cases. The customer will be responsible for all shipping fees.
Items returned as defective will be tested. If defective, a full refund will be issued. If they are found to be in working order, they may be shipped back to you at your expense, or refunded. A 10% restocking fee will apply.
Please note that we are not responsible for international shipping, so if an item needs to be returned the customer will have to arrange and pay return shipping. Upon receiving/testing the RMA, the same policy applies so a refund rather than a replacement is recommended (unless the customer is willing to pay international return shipping as well).
We are often required to have our clients use vendors’ support forums for help with issues before the vendor will authorize a return, so please be prepared for this. In most cases, that’s where our support staff goes to seek answers after we have a support request/question from a customer.
We sell DIY and hobby electronics, with the expectation that our customers are tinkerers and makers of cool stuff. If you expect your product to work straight out of the box with the push of a button, well, you might be in the wrong place.
We do not allow the use of auto-buy scripts on our website.
If an order is suspected to have bypassed our maximum limit on any given item, it will be cancelled and refunded without notice.
If you have any other questions about returns, support issues, or anything not covered above, please feel free to contact us at firstname.lastname@example.org