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Refund Policy

Returns
Unused items may be returned for up to 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  

Items that are improperly assembled / soldered are not eligible for return.

Additional non-returnable items:


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
There is often some processing time before a refund is posted. If a refund has been issued but the funds has not shown up yet, first check with the company that handled your payment, that is, your bank, credit card company, PayPal, etc. 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@chicagodist.com and we will provide instructions.


Shipping
All return shipping is at customer expense unless otherwise agreed to by Chicago Electronic Distributors.  Please contact us for an RMA prior to returning the item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.